Do you create custom designs?

 

Yes, and we welcome your custom order requests! Send us an email, or fill out the quote request, to reeive a quote on your custom design.

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What is the custom design policy?

 

Custom designs require an upfront deposit of 50%, for orders under $200, and 25% for orders over $200 prior to sales tax or discount codes. Each custom design includes three (3) revisions, and each additional revision is subject to additional design fees. A printed proof is included in the cost if requested. Cancelled custom orders are subject to a 20% fee once the design process has begun.

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How many invitations should I order?

 

We suggest ordering 10% more invitations than you plan to send out. So, if you want to send out 100 invitations, you should order no less than 110. This way, if you have unexpected people to invite, you don't have to order a brand new batch of invitations. You can thank us later!

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Are envelopes included in my order?

 

Unless otherwise stated, envelopes are not included with invitation orders. Please head over to our Event Embelishments page to pick out the perfect size, shape, and color envelope to perfectly match your event.

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Will I receive a digital proof of my order?

 

Yes, all orders, custom or from the VA Design Shop will all include a digital proof for approval. Once approved, your order will be sent to the printer.

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Will I receive a printed proof of my order?

 

A printed proof is included in the price of all custom designs. If you would like to order a printed proof of VA Design Shop items there will be a charge of $1.50 added to your order. Once you have approved the printed proof your order will be sent to the printer.

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What happens after I place my order?

 

Once you place your order, our designers will format your invitation with all your custom information. When complete, a digital proof will be sent to you. At this time, you can either request a printed proof, or approve the digital proof as presented. Once approved, your order will be sent to the printer, and upon completion you will receive an email that your order is on its way!

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How long will it take my order to ship?

 

This is a tough one, because every order is different. Depending on the detail of your print order most designs take only around four business days to ship once the final proof is approved. If your project is larger, or requires more intricate detail work, it will take a little longer. Please inquire about how long a design will take to be completed prior to placing your order if you are in a time crunch.

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Is expedited shipping available?

 

Yup! If you need an order expidited we will happily create a custom order for you to include expedited shipping. Please contact us prior to placing you order to inquire about how long your design and printing process will take, and the costs associated with it. Please keep in mind, if you have a more detailed order, or if elements of your order are out of stock, we will work dilligently to complete your order by your requested date.

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What happens if my item is printed incorrectly?

 

Unfortunately, this does happen, but luckily, not very often due to our proof process. When you receive your proof, please read every word carefully to ensure accuracy. Once the proof is approved, if you notice a mistake on your final order that was also on your proof, we will happily reorder the item with the correction made at an additional charge. If there is a mistake on the final that was not on the approved proof, we will send a new corrected order immediately at no charge to you.